Senior Associate, Operations

New York, NY

Company Description

PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps patients navigate the most important moments of their healthcare journeys.

While we have grown to be the No. 1 agency in our industry, at heart we're still a startup. It's that energy and spirit of innovation that allows us to create bold and meaningful "health media firsts" for our clients, and to do it all with #phmlove.

Job Description

The Operations Senior Associate will help with the ideation and execution of some of the business' most important plans, reporting and operational processes. You will create and implement solutions to evolve and enhance ways of working and allow strategic solutions.

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

Your Impact:

You will analyze and build the forecasts, use reporting to improve data capture and processes and create useful insights to share with the business

You will identify trends, patterns, and outliers, and conduct statistical analysis and data profiling

You will present data in a visually appealing way.

You will be familiar with multiple data visualization tools and techniques, such as charts, graphs, and interactive dashboards

You will help establish Ways of Working through review & improvement of processes

You will gather data from multiple parties to interpret main points to draft policies and process documentation

You will participate in the procurement, set up, and roll out of new technologies that create better team efficiency

You will support projects driving the most important goals of the business

You show the ability to mine data for applicable insights.

You will identify problems, develop analytical approaches, and propose data-driven solutions

You will ensure that data is clean, formatted, and correctly interpreted to avoid errors in analysis

You will develop and document processes


1-3 years experience in operations in an agency setting

Expert level of proficiency in Microsoft Excel: A strong understanding of Excel including knowledge of formulas, functions, data manipulation, sorting, filtering, pivot tables, and data visualization.

Familiarity with Power BI tool


Additional Information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact

All your information will be kept confidential according to EEO guidelines.

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