Supervisor, Operations

Philadelphia, PA

Company Description

PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps patients navigate the most important moments of their healthcare journeys.

While we have grown to be the No. 1 agency in our industry, at heart we're still a startup. It's that energy and spirit of innovation that allows us to create bold and meaningful "health media firsts" for our clients, and to do it all with #phmlove.

Job Description

The Supervisor is responsible for large clients, has a holistic view of the clients' objectives and processes, project manages important timelines and deliverables, and provides insight on staffing related to work scoped and financials.

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

Your Impact:

Accountable for the lifecycle of financial deliverables from project start, job code creation, SOW generation, working media determination, changes of work, incremental funds, client accruals, invoicing, ad hoc reporting

Monthly invoicing and client mandated financial documentation, including: client accruals, reconciliation requests (per client MSA), client-tracking software

Expert at creating and abiding by client best practices regarding scoping, invoicing, and financial tracking. Lead the revision or enhancement of those processes.

Daily point of contact for important client deliverables

Accountable for the completion and accuracy of the financial deliverables calendar for internal and client deliverables.

Keep internal team informed on all job statuses by issuing accurate documentation and correspondence including:

  • Draft and update billing calendars
  • Organize financial deliverables
  • Route materials for internal approval
  • Gather data
  • Send updates and reminders to team


  • Develop working media statements of work
  • Develop all fee statements of work, including intercompany
  • Read and interpret Master Service Agreements (MSAs)
  • Implement rollout of new processes across clients


  • A minimum of 3 years of experience in operations or project management in an agency setting(preferably media-related environment)•
  • Understanding of project management, the scoping process, and client financial responsibilities
  • Basic knowledge of media planning and buying processes (Platforms, Tech, BI, etc)
  • Proficiency in Microsoft Office Suite, particularly MS Excel, and expert level and tools including SmartSheet and MS Teams

Additional Information

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.  Our benefits package includes medical coverage, dental, vision, disability, 401K,  as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

If you require accommodation or assistance with the application or onboarding process specifically, please contact

All your information will be kept confidential according to EEO guidelines.


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